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Browse Directory>   Web and Application Development>  E-Commerce Solutions>  Customer Interaction Management
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 23 of 23
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Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots. 
(SERVICE)GO TO DETAILED REPORT

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies
March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model by Azaleos Corporation
September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc.
December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Customer Profitability with Martha Rogers by Portrait Software
December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software
September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company)
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai. 
(SERVICE)GO TO DETAILED REPORT

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM
October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast by IBM
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Oracle Revs up Battle for Mid-market Applications Customers by Oracle Corporation
December 2008 - (Free Research) Oracle has announced a number of initiatives that highlight its mid-market ambitions, its application integration strategy and -- most of all -- its growing passion for partners.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation
June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation
September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company
August 2008 - (Free Research) This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Profitable Growth through Exceptional Customer Experience by CA
November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Australian Bank's Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Seven Reasons Why SIP Will Improve Your Customer Care Strategy by Genesys
November 2008 - (Free Research) This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer? by Genesys
November 2008 - (Free Research) Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Real-Time Information to Improve Contact Center Performance by Genesys
May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Genesys Global Consumer Survey - 2007 by Genesys
March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 23 of 23

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