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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 19 of 19
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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.
June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium
December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix
July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix
July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FAMIS Mobile for Maintenance Management by FAMIS Software, Inc., An Accruent Company
December 2008 - (Free Research) FAMIS Mobile for Maintenance Management delivers the next generation of mobile software for automating field workers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Enterprise Server v4.1 Service Pack 6 by BlackBerry
August 2008 - (Free Research) The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Applilcations Lotus Domino Databases by BlackBerry
August 2008 - (Free Research) The ability to access and update Lotus Domino applications can be a simple and effective way to improve efficiency. Read this paper and learn how easy it can be to create BlackBerry applications that integrate with your Lotus Domino applications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions
April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Expanding Your Business on the Web by BuyDomains.com
November 2008 - (Free Research) This paper is based on a Webcast entitled "Expanding Your Business on the Web," presented by BuyDomains.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle SOA Suite and Enterprise Portals by Oracle Corporation
November 2008 - (Free Research) This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling On-demand Content through Interactive Content Management by EMC Corporation
May 2008 - (Free Research) With end-users creating more rich content in the enterprise and the increased demand for interactivity, interactive content management is fast becoming a "must-have" for organizations big and small.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Small Business Server 2008: Deploying Windows Mobile 6 with Windows Small Business Server 2008 by Microsoft
December 2008 - (Free Research) This document provides step-by-step instructions for deploying devices powered with Windows Mobile 6 in an IT infrastructure that is based on the Windows Small Business Server 2008 (Windows SBS 2008) server solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hospitality ISP Chooses HP Thin Clients for High Reliability Low Cost, Security and IT Management by Hewlett-Packard Company
April 2008 - (Free Research) Read how an Orlando-based network provider for the hospitality industry found a reliable, secure, and cost-effective alternative to standard mobile products to provide public Internet access.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell Commits to a .NET-Connected Web Services Architecture by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dollar Rent a Car Breathes New Life into Legacy Systems Using .NET Connected Software by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) Using Microsoft® .NET connected software, Dollar Rent A Car created an XML Web services interface to expose its existing mainframe-based reservation system for access by existing and potential business partners.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Software + Services in the Microsoft World by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 19 of 19

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