Change and Configuration Management Software, Hardware, Services and Research Papers

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ERP in the Midmarket by SAP America Inc

September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.

(E-LEARNING TUTORIAL)

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Developing a Spectacular Support Structure by Numara Software

April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.

(WEBCAST)

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Accelerating Enterprise Application ROI by OnDemand Software

April 2008 - (Free Research) This white paper identifies the most important capabilities of an effective enterprise application training platform.

(WHITE PAPER)

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Seamlessly Realizing Change Management by OnDemand Software

April 2008 - (Free Research) This white paper examines the importance of change management in the success of enterprise application implementations and upgrades.

(WHITE PAPER)

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Lower IT Risks and Costs with Oracle Customer Services by Oracle Corporation

December 2008 - (Free Research) As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services.

(CASE STUDY)

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Faster ROI with Application Solution Adoption by Oracle Corporation

December 2008 - (Free Research) The Advanced Customer Services End User Survey Diagnostic (EUSD) is a tool that helps you identify the source of adoption challenges by using direct feedback from your end users.

(WHITE PAPER)

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Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation

December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.

(WHITE PAPER)

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Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle by Telelogic, An IBM Company

July 2008 - (Free Research) Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.

(WHITE PAPER)

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ITIL Best Practices for IT and Business Alignment by Hewlett-Packard Company

July 2008 - (Free Research) ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.

(WHITE PAPER)

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Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research) This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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