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Browse Directory>   Business Solutions>  Customer Service>  Contact Center Management
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 19 of 19
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.
October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.
September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya Inc.
August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a Spectacular Support Structure by Numara Software
April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software
September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award by Bowen & Groves
July 2008 - (Free Research) Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build a New Business Model Using a Remote Support Solution by NTR Global
September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HelpConnection.NET Solution Trial Version .NET Help Desk by Expinion.net
October 2007 - (Free Research) We're sure that you'll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!
(DEMO) VIEW ABSTRACT | GO TO DEMO

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys
September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Real-Time Information to Improve Contact Center Performance by Genesys
May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enterprise Benefits of Real-time Contact Center Performance Management by Genesys
July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys
June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys
June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Communications - AT&T by Genesys
May 2008 - (Free Research) Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. This case study shows how Informiam, helped them reach that goal.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys
March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 19 of 19

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