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Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by CDC Software - Ross Enterprise September 2008 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lawyer Responsiveness: How Small and Mid-sized Firms Can Use Mobility to Become More Competitive in the Face of High Client Expectations by BlackBerry March 2008 - (Free Research) Read this whitepaper to find out how your firm can use mobility to be more competitive in the face of high client expectations and increased competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry in the Regulatory Spotlight Webcast by BlackBerry April 2008 - (Free Research) Find out how you can continue to allow employees to communicate in the electronic format of their choice, while ensuring that your firm is meeting its regulatory obligations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools by CDC Software - Ross Enterprise September 2008 - (Free Research) In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry in the Regulatory Spotlight by BlackBerry April 2008 - (Free Research) The NYSE and NASDœs recent release states that firms with employees who communicate electronically with customers through handheld wireless communication devices must have all forms of communication routed to their firmsœ servers for retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Service Firm Decreased Its Auditing Time Deploying with Microsoft Dynamics SL by Microsoft Dynamics September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do More with Less: The Five Strategies used by Successful SMB Manufacturers by Infor September 2008 - (Free Research) A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Customer Retention Programs by Portrait Software December 2008 - (Free Research) Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. (WHITE PAPER) GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed Customer Correspondence for Financial Services by EMC Corporation August 2008 - (Free Research) Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry for Investments: Handheld Device Trends in the US Retail Brokerage Advisory Industry by BlackBerry March 2008 - (Free Research) This whitepaper examines the usage of wireless handheld devices within the US Retail Brokerage industry with a focus on financial advisors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by Cisco Systems, Inc. September 2008 - (Free Research) This whitepaper educates end-users and decision makers on Software-as-a-Service (SaaS). Learn how it differs from traditional software, and what the key benefits are when deploying SaaS applications. It also looks at Total Cost of Ownership (TCO). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC Documentum Archive Services for SAP by EMC Corporation May 2008 - (Free Research) Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Enterprise Business Process Management by Telelogic, An IBM Company October 2008 - (Free Research) Read this paper to learn how enterprise process modeling; analysis, architecture and implementation are at the core of business process management and optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Reasons Why SIP Will Improve Your Customer Care Strategy by Genesys November 2008 - (Free Research) This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Free TRIAL: Security Explorer™ for SQL Server, Version 6.6 by ScriptLogic Corporation January 2008 - (Free Research) Security Explorer for SQL Server simplifies the management of Microsoft SQL Server security, ensuring that access to privileged database information is restricted & playing a key role in standardizing security management across the entire Windows network. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

New Strategies for Discovery of Email: Mimosa Nearpoint for Microsoft Exchange Server Ediscovery Option by Mimosa Systems November 2008 - (Free Research) This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The SAP Virtualization Ecosystem by VMware and Intel December 2008 - (Free Research) This paper discusses the options available to you for virtualizing SAP, the big cost savings you can expect from virtualization, and why you should go virtual right away. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Midmarket by SAP America Inc September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management Report (Aberdeen Group) by Shunra Software October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

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