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Building a Small Office Network: Getting Started by Cisco Systems, Inc. October 2008 - (Free Research) Building a small office network means starting with a foundation of switches and routers. The following guide will help you understand the difference between switches and routers and develop a clear vision for what your network foundation needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry in the Regulatory Spotlight Webcast by BlackBerry April 2008 - (Free Research) Find out how you can continue to allow employees to communicate in the electronic format of their choice, while ensuring that your firm is meeting its regulatory obligations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

BlackBerry in the Regulatory Spotlight by BlackBerry April 2008 - (Free Research) The NYSE and NASDœs recent release states that firms with employees who communicate electronically with customers through handheld wireless communication devices must have all forms of communication routed to their firmsœ servers for retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lawyer Responsiveness: How Small and Mid-sized Firms Can Use Mobility to Become More Competitive in the Face of High Client Expectations by BlackBerry March 2008 - (Free Research) Read this whitepaper to find out how your firm can use mobility to be more competitive in the face of high client expectations and increased competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by CDC Software - Ross Enterprise September 2008 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Process Improvement through SAP Automation: Discover an Efficient Order-to-Cash Cycle by Esker Inc. November 2008 - (Free Research) View this Webcast to learn how your company can reduce the time and effort it takes to turn a customer order into money in the bank and eliminate human errors caused by manual document processing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools by CDC Software - Ross Enterprise September 2008 - (Free Research) In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE) GO TO DETAILED REPORT

Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do More with Less: The Five Strategies used by Successful SMB Manufacturers by Infor September 2008 - (Free Research) A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Service Firm Decreased Its Auditing Time Deploying with Microsoft Dynamics SL by Microsoft Dynamics September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

Optimizing Customer Retention Programs by Portrait Software December 2008 - (Free Research) Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. (WHITE PAPER) GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Manager's Guide: Intelligent Communications by Avaya Inc. June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company) Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.  (SERVICE) GO TO DETAILED REPORT

CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration. by Configuration Solutions April 2008 - (Free Research) As enterprises move toward Mass Customization and JIT replenishment in Focused Factories, they want to simplify their ERP infrastructures. An Industrial Strength, Best of Breed integrated Product Configurator can eliminate the need for host sup... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry for Investments: Handheld Device Trends in the US Retail Brokerage Advisory Industry by BlackBerry March 2008 - (Free Research) This whitepaper examines the usage of wireless handheld devices within the US Retail Brokerage industry with a focus on financial advisors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Managed Customer Correspondence for Financial Services by EMC Corporation August 2008 - (Free Research) Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by Cisco Systems, Inc. September 2008 - (Free Research) This whitepaper educates end-users and decision makers on Software-as-a-Service (SaaS). Learn how it differs from traditional software, and what the key benefits are when deploying SaaS applications. It also looks at Total Cost of Ownership (TCO). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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