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Presentation Transcript: Drive Sales Performance: Keys to Preparing Your Reps for Today's Sales Environment by SAVO Group October 2008 - (Free Research) This transcript is from the webcast entitled by the same name. It focuses on how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Fast Payoffs from Investing in a Demand Generation Solution by Manticore Technology October 2008 - (Free Research) This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments by Exact Software October 2008 - (Free Research) Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge implementation philosophies. By focusing on solutions that go beyond traditional ERP, Exact Software rejects conventional wisdom. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc. December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE) GO TO DETAILED REPORT

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration. by Configuration Solutions April 2008 - (Free Research) As enterprises move toward Mass Customization and JIT replenishment in Focused Factories, they want to simplify their ERP infrastructures. An Industrial Strength, Best of Breed integrated Product Configurator can eliminate the need for host sup... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Voice-Enabling Salesforce.com with SalesByFone by Angel.com October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Benefits and Advantages of Recording and Archiving Calls by Teleformix July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Children's Memorial Hospital by ABS Associates, Inc. July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation June 2008 - (Free Research) This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation August 2008 - (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uncovering Hidden B2B Sales Potential by MapInfo Corporation July 2008 - (Free Research) Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry by Infor December 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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