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Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns by Portrait Software December 2009 - (Free Research) Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off by Visiprise August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Prospector Demo by Oracle Corporation November 2008 - (Free Research) View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers. (DEMO) VIEW ABSTRACT | GO TO DEMO

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry by Infor December 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Video: The New Merchandising by Akamai Technologies September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Location Intelligence: The New Geography of Business by MapInfo Corporation March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity by Aprimo, Inc. November 2008 - (Free Research) Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Overcoming Mobile Fragmentation: Building Applications for Multiple Operating Systems by Recursion Software, Inc. October 2008 - (Free Research) It's a growing nightmare to build applications that run on different operating systems and maintain some degree of compatibility and interoperability. This paper discusses some challenges and trade-offs developers make and highlights one solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Motorola Wireless Broadband: Video Surveillance Solutions by Motorola, Inc. May 2008 - (Free Research) This white paper details how wireless video systems can improve performance and increase revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEEBURGER Technology Proves Profitable for SEGA by SEEBURGER, Inc. October 2008 - (Free Research) SEEBURGER's B2B Gateway handles business integration for SEGA, due to which SEGA has reduced time to load orders less than 4 minutes, reduced administrative personnel training from three months to three weeks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance December 2008 - (Free Research) Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

5 Fast Payoffs from Investing in a Demand Generation Solution by Manticore Technology October 2008 - (Free Research) This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cable Communications Industry: Meeting the critical needs of today's cable operators by MapInfo Corporation September 2008 - (Free Research) This white paper details how using location intelligence solutions can assist in the successful rollout of telecommunications services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Value of Customer Insight by Siperian, Inc. October 2008 - (Free Research) Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software April 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by CDC Software - Ross Enterprise September 2008 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Manager's Guide: Intelligent Communications by Avaya Inc. June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI by OnDemand Software (E-mail this company) May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc. December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Supply Chain Function Tips for Pharmaceutical Manufacturers by CDC Software - Ross Enterprise October 2008 - (Free Research) This paper helps pharmaceutical manufacturers understand how supply chain functions such as demand and inventory planning can positively impact their overall operations and bottom line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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