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How Manufacturing Companies Can Put the "Custom" in Customer Service by CDC Software - Ross Enterprise
October 2008 - (Free Research) Companies in virtually every industry today are striving to meet the ever-increasing demands of their customers. Manufacturers must develop products that are engineered to customer specifications with a wide range of product attributes.
Beyond Reporting: Requirements for Large-Scale Analytics by Aster Data Systems
December 2008 - (Free Research) To apply analytics against large volumes of data, organizations need a purpose-built analytics platform that runs on a massively parallel processing environment and supports custom-built analytical programs that can be invoked via SQL.
Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise
September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
Upgrading to "full 802.11n" by Motorola, Inc.
December 2008 - (Free Research) In this podcast, Lisa Phifer and Kate Dostart discuss what businesses can expect to see in the final 802.11n standard and how those "full 802.11n" differences will and won't impact your deployments.
Software + Services in the Microsoft World by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Tuning Your ERP Application by Quest Software
April 2008 - (Free Research) Despite the myth of "untouchability" there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
802.11n: Implementation Best Practices by Motorola, Inc.
November 2008 - (Free Research) This document provides those responsible for next-generation WLAN planning and deployment with guidance on how to make the most of their investment 802.11n.
Application Performance Management Report (Aberdeen Group) by Shunra Software
October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Disaster Recovery Guide: Universal Secure Remote Access by F5 Networks
September 2008 - (Free Research) Access to corporate applications and data is vital to help keep your business running as usual, yet, a wide range of concerns can quickly disrupt business processes. This white paper explains the pitfalls and solutions.
Breakaway BPM - A New Era of Business Process Management by Metastorm
February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management (BPM) initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.
6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist
May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
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