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Application Performance Management Report (Aberdeen Group) by Shunra Software
October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Breakaway BPM - A New Era of Business Process Management by Metastorm
February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management (BPM) initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.
Empowering the Mobile Enterprise by CDC Software - Ross Enterprise
September 2008 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Leveraging BPM for a Greener and Efficient Enterprise by Cognizant Technology Solutions
September 2008 - (Free Research) This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist
May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
REI: Workforce Optimization and Management by Infor
December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Software as a Service Dramatically Improves CRM Success by Oracle Corporation
August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Customers Discuss Oracle Database 11g by Oracle Corporation
December 2008 - (Free Research) Why are customers switching to Oracle Database 11g? Listen as customers from Mobiltel, Warner Music, 3n, and Dell discuss the features and improvements that made them switch.
Information Drives Operational Excellence by Oracle Corporation
December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost.
Is automation possible in complex data centers? by CA
July 2008 - (Free Research) This whitepaper describes how CA solutions enable organizations to control resources and achieve IT efficiency by controlling costs. This also simplifies the management of the IT environment, while improving the delivery of critical IT services.
SugarCRM On-demand Webinar by SugarCRM Inc.
December 2008 - (Free Research) This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
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