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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.
February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management.
REI: Workforce Optimization and Management by Infor
December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Information: More Critical than Ever by IBM
December 2008 - (Free Research) If your business is ready to begin developing an integrated, centralized view of information across your enterprise, consider getting started with Information Agenda Foundational Tools.
Control Application Data Growth before It Controls Your Business by IBM
December 2008 - (Free Research) Businesses rely on ERP and CRM applications which collects information from a variety of sources to support business operations. This paper describes some ways organizations can address data growth issues through the power of enterprise data managemt.
How to Minimize Risk with a Software Vendor 'Prenup' by Iron Mountain Digital
October 2008 - (Free Research) This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support.
Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise
September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO.
KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc
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February 2007 - (Free Research) Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
15 Minute Guide to Enterprise Input Management by EMC Corporation
May 2008 - (Free Research) This guide to enterprise input management (EIM) focuses on the tools and technology that enable businesses to capture and manage large volumes of information from disparate sources.
Tuning Your ERP Application by Quest Software
April 2008 - (Free Research) Despite the myth of "untouchability" there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc
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May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.
Identity-Aware Networks: Bringing Efficiency to Compliance by Applied Identity
June 2008 - (Free Research) The Internet has empowered the enterprise network, but IP-based approaches continue to make compliance an issue. In this white paper learn how an "identity-aware" network, gives enterprises the visibility necessary for audit compliance.
Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc.
RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.
A CIO's Guide to Achieving Information Management Excellence by Informatica
November 2008 - (Free Research) In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Stay On the Right Side of the Law by Google
December 2008 - (Free Research) View this Videocast to learn how solution providers are helping customers address eDiscovery challenges by helping them manage their information infrastructure more effectively.
Booz Allen Hamilton: Securing the Mobile Enterprise & Ensuring Compliance by Lumension Security
January 2008 - (Free Research) Booz Allen Hamilton has incorporated Lumension Security's PatchLink Update into their automated patch management system. With PatchLink Update, the IT team no longer has to inspect each laptop, making it much more efficient and cost effective.
DaimlerChrysler: A Case Study in Enterprise Data Quality by Pitney Bowes Group 1 Software
May 2008 - (Free Research) Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.
Business Value Analysis of Autodesk Topobase in Utilities by Autodesk
November 2008 - (Free Research) This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
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