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Data Security | Unified Communications / Voice & Data Convergence | Security Policies | Telephony/ CTI/ VOIP | Customer Service (General) | Call Center Management | Intrusion Detection/ Forensics | Sales Management | Wireless Technologies and Mobile Computing | Network Security

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Data Link(SM) for Wireless WAN by Sprint April 2008 - (Free Research) This data sheet demonstrates the Flexible, reliable wireless alternative to lower WAN costs and provides extra layer of redundancy for business critical applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aberdeen Report: Analytics - Hitting the Forecast Bulls Eye by SugarCRM Inc. December 2008 - (Free Research) Best-in-Class companies increase their annual corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report. (WHITE PAPER) GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Business Case for Host Intrusion Defense by Third Brigade June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

360 Network Access Control with TippingPoint NAC by TippingPoint November 2008 - (Free Research) NAC is an intelligent network solution that can identify devices trying to enter a network, perform integrity checks on those devices and grant conditional access to specific location or resources based on the integrated network access policy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keys to Web Application Acceleration: Advances in Delivery Systems by Citrix September 2008 - (Free Research) It is essential that SAP applications and network infrastructures be considered together as a common "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delive (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WEP Cloaking for Legacy Encryption Protection by Motorola, Inc. November 2008 - (Free Research) Several known vulnerabilities and attack tools have compromised Wired Equivalent Privacy (WEP), making it unsuitable for secure WLAN implementations without additional layers of security. This white paper describes a WEP Cloaking solution. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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