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Aberdeen Report: Analytics - Hitting the Forecast Bulls Eye by SugarCRM Inc. December 2008 - (Free Research) Best-in-Class companies increase their annual corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report. (WHITE PAPER) GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keys to Web Application Acceleration: Advances in Delivery Systems by Citrix September 2008 - (Free Research) It is essential that SAP applications and network infrastructures be considered together as a common "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delive (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Data Link(SM) for Wireless WAN by Sprint April 2008 - (Free Research) This data sheet demonstrates the Flexible, reliable wireless alternative to lower WAN costs and provides extra layer of redundancy for business critical applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Contract Management Proposal Management Marketing Asset Management for Salesforce.com by SpringCM November 2008 - (Free Research) The SpringCM document management solutions for pre sales management, proposal management, contract approval and marketing collateral management, deliver seamless collaboration environments accessible by all those sales and marketing teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SugarCRM On-demand Webinar by SugarCRM Inc. December 2008 - (Free Research) This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM. (WEBCAST) GO TO WEBCAST

Uncovering Hidden B2B Sales Potential by MapInfo Corporation July 2008 - (Free Research) Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Delivering the Reports, Plans & Metrics Sales Needs by Cognos, an IBM Company August 2008 - (Free Research) With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company) February 2007 - (Free Research) Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc (E-mail this company) July 2006 - (Free Research) Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc. February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management. (TRIAL SOFTWARE) GO TO

5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com October 2008 - (Free Research) This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

Delivering Reports, Plans and Metrics for Better Marketing by Cognos, an IBM Company August 2008 - (Free Research) Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Best Practices: Improve Order-to-Cash Performance with Document Process Automation by Esker Inc. September 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders and billing documents, as well as the outcomes of order-to-cash automation - including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award by Bowen & Groves July 2008 - (Free Research) Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REI: Workforce Optimization and Management by Infor December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The One-to-One Future: Are We There Yet? by Infor December 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Federated Identity and Software as a Service (SaaS): Single Sign-on to the Cloud by Ping Identity Corporation November 2008 - (Free Research) Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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