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Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Contract Management Proposal Management Marketing Asset Management for Salesforce.com by SpringCM November 2008 - (Free Research) The SpringCM document management solutions for pre sales management, proposal management, contract approval and marketing collateral management, deliver seamless collaboration environments accessible by all those sales and marketing teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Deal Zone: Getting Real about IT Outsourcing Agreements by Infocrossing, A Wipro Company December 2008 - (Free Research) This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Minimize Risk with a Software Vendor 'Prenup' by Iron Mountain Digital October 2008 - (Free Research) This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Service Firm Decreased Its Auditing Time Deploying with Microsoft Dynamics SL by Microsoft Dynamics September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. (CASE STUDY) GO TO CASE STUDY

Online Video: The New Merchandising by Akamai Technologies September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya Inc. August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail and Online Commerce Infrastructure: Understanding Total Cost of Ownership by Akamai Technologies October 2008 - (Free Research) This white paper provides a comprehensive view of numerous legacy costs as part of a total cost of ownership (TCO) assessment of a retailer's in-house support of its online channel infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why SaaS-Based Content Management Can Accelerate Your Progress by SpringCM November 2008 - (Free Research) SpringCM enables business users and analysts to configure and implement a complete content management solution without big upfront cost. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Boosting Online Commerce Profitability by Akamai Technologies March 2008 - (Free Research) To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Live Online Events! Transform Your Datacenter Into a Dynamic Delivery Center by Citrix September 2008 - (Free Research) Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns by Fiberlink Communications September 2008 - (Free Research) Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Labor Planning and Budgeting for Retail Workforce Agility by Infor December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Enterprise-Wide Compliance by Infor December 2008 - (Free Research) A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

AntiPhishing Solutions: Prevent, Detect and Shut down Phish Attacks -- Fast by MarkMonitor October 2008 - (Free Research) AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform. Learn how to combat sophisticated attacks such and discover a three-pronged approach to protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making a Science of Search: Informatica Helps Elsevier Reinvent by Informatica October 2008 - (Free Research) Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Google/TechTarget Research Project by TechTarget November 2008 - (Free Research) Google and TechTarget teamed up to research the usage and interactions between search and online media during the IT purchase process. This research offers insights on making the right choices of keywords and online content for your online marketing plan. (WEBCAST) GO TO WEBCAST

Mentor Graphics Video Testimonial by InQuira Inc October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Sol Melia by Infor December 2008 - (Free Research) Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.  (SERVICE) GO TO DETAILED REPORT

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