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SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc. February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management. (TRIAL SOFTWARE) GO TO

Efficient Inventory Control Processes are Key for Food Manufacturers' Survival by CDC Software - Ross Enterprise October 2008 - (Free Research) While food manufacturers have little control over rising raw material & energy costs, they overlook the area where they can control costs, their inventory. This paper explains how to avoid problems caused by poorly controlled inventory. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uncovering Hidden B2B Sales Potential by MapInfo Corporation July 2008 - (Free Research) Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast by IBM September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

IT Briefing: Extending Domino Applications to Smartphones by Motorola Good Technology Group December 2008 - (Free Research) Motorola's Good Technology Group is leading the way, utilizing its market-proven secure transport to enable mobile applications. This document looks at current trends supporting application access outside the enterprise's four walls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Governance Strategies: Helping Your Organization Comply, Transform, and Integrate by Informatica September 2008 - (Free Research) Data governance establishes policies and procedures for sharing data, as well as improving data's quality, structure, and auditability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Developing a Spectacular Support Structure by Numara Software April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for IT Governance in a Lotus Notes Environment by TeamStudio November 2008 - (Free Research) Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations by BlackBerry April 2008 - (Free Research) This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Server Data in Remote and Branch Offices by Iron Mountain Digital September 2008 - (Free Research) This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Ways to Improve Your Wireless Security by Cisco Systems, Inc. February 2008 - (Free Research) A wireless network can help your employees stay productive as they move around your company, but to take advantage of the benefits of wireless networking, you need to be sure that your network is safe from hackers and unauthorized users. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The Human Energy Crisis: Technology's Role In Supporting Field Workforce, Hourly And High-Volume Hiring Needs by Taleo December 2008 - (Free Research) For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuration Software Comes of Age by Configuration Solutions April 2008 - (Free Research) Enterprise configurators can reduce sales and engineering costs, increase profit margins and improve customer satisfaction. But what should you look for in a solution, and how do you go about implementing it for the best results? Read this ... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer by IBM December 2008 - (Free Research) In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc. December 2008 - (Free Research) Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using Real-Time Information to Improve Contact Center Performance by Genesys May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation August 2008 - (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Just MASH Marketing: The Customer Reference Mashup by SERENA Software, Inc. July 2008 - (Free Research) Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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