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Unified Communications / Voice & Data Convergence | Telephony/ CTI/ VOIP | Call Center Management | Sales Management | Wireless Technologies and Mobile Computing | Data Security | Contact Center Management | Wireless Security | Automatic Call Distribution ACD | Security Policies

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Data Link(SM) for Wireless WAN by Sprint April 2008 - (Free Research) This data sheet demonstrates the Flexible, reliable wireless alternative to lower WAN costs and provides extra layer of redundancy for business critical applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WEP Cloaking for Legacy Encryption Protection by Motorola, Inc. November 2008 - (Free Research) Several known vulnerabilities and attack tools have compromised Wired Equivalent Privacy (WEP), making it unsuitable for secure WLAN implementations without additional layers of security. This white paper describes a WEP Cloaking solution. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Aberdeen Report: Analytics - Hitting the Forecast Bulls Eye by SugarCRM Inc. December 2008 - (Free Research) Best-in-Class companies increase their annual corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report. (WHITE PAPER) GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keys to Web Application Acceleration: Advances in Delivery Systems by Citrix September 2008 - (Free Research) It is essential that SAP applications and network infrastructures be considered together as a common "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delive (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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