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Making a Science of Search: Informatica Helps Elsevier Reinvent by Informatica October 2008 - (Free Research) Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

City of Nanaimo - Technical Case Study by BlackBerry April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites. They turned to a blackberry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Demo -- An Introduction to Citrix XenDesktop by Citrix August 2008 - (Free Research) This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Manufacturing Companies Can Put the "Custom" in Customer Service by CDC Software - Ross Enterprise October 2008 - (Free Research) Companies in virtually every industry today are striving to meet the ever-increasing demands of their customers. Manufacturers must develop products that are engineered to customer specifications with a wide range of product attributes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Reporting: Requirements for Large-Scale Analytics by Aster Data Systems December 2008 - (Free Research) To apply analytics against large volumes of data, organizations need a purpose-built analytics platform that runs on a massively parallel processing environment and supports custom-built analytical programs that can be invoked via SQL. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today's Communication Providers and Utilities by MapInfo Corporation July 2008 - (Free Research) This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Identity Resolution: Increase Operational Efficiency with High-Precision, Multilanguage Identify Matching by Informatica October 2008 - (Free Research) Informatica Identity Resolution uses intelligent algorithms and strategies to locate identity data records inside large databases, emulating an expert user's ability to recognize matches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DCA Manufacturing Manges Production Data and Communication with Exact ERP by Exact Software October 2008 - (Free Research) Read how Exact MAX and Exact Synergy provided the structure, integration, and automation DCA needed to more effectively manage important back-office production data and the front-office communication issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobilize Your Field Staff with BlackBerry by BlackBerry March 2008 - (Free Research) Join Research In Motion (RIM) and MobileChargePro as we walk through real life examples demonstrating mobile solutions to those with employees in the field. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc. RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Managing Your BlackBerry Environment by BlackBerry December 2006 - (Free Research) This reference document will provide you with detailed information on how to effectively manage your BlackBerry Enterprise Server architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tuning Your ERP Application by Quest Software April 2008 - (Free Research) Despite the myth of "untouchability" there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView IT HelpDesk by Extraview Corporation ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Emergency Response Warehouse Management System by Integrated Warehouse Solutions April 2008 - (Free Research) Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, & that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Inventory Control & Management: IRMS Go-Kit by Integrated Warehouse Solutions April 2008 - (Free Research) The IRMS Go-Kit is a fully functional warehouse contained within a prepared storage case. It is ready to go at a moment's notice and contains everything necessary to run paperless distribution and medical dispensing facilities. IWS can assist w... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Success Story: Communications - AT&T by Genesys May 2008 - (Free Research) Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. This case study shows how Informiam, helped them reach that goal. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HelpConnection.NET - .NET Help Desk Solution by Expinion.net The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Software + Services in the Microsoft World by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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