July 01, 2008 - The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications.
July 01, 2008 - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…
July 01, 2008 - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence.
July 01, 2008 - More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond…
May 01, 2008 - This paper discusses the security risks inherent in public Wi-Fi Internet access and the best ways to mitigate these risks. It also discusses the benefits of hosting a corporate hotspot of your own.
May 01, 2008 - This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.
October 01, 2007 - Download today and see how Riverbed helps enterprises accelerate encrypted, secure traffic and improve performance of chatty web-based applications that have been previously unaddressed by other WDS products.
August 01, 2008 - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
May 01, 2008 - Today’s enterprise is going mobile, don’t get left behind. This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing costs.
February 01, 2008 - Gaining control of all documents is critical to your company. Ever-expanding regulations such as Sarbanes-Oxley and HIPAA require effective and auditable control systems for all documents—both paper and electronic. Learn how.
August 01, 2008 - Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue.
November 01, 2007 - Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
February 01, 2008 - A Manufacturing Execution System (MES) is a dynamic information system that drives effective execution of manufacturing operations.
April 01, 2008 - This document provides insurance carriers with an overview of expected Return on Investment to be gained from deploying the ACom3 Commission and Incentive Compensation system.
August 01, 2008 - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
June 01, 2008 - Find out how you can complete multiple tasks at once to increase productivity by accessing both wireless and Wi-Fi networks together using the BlackBerry 8820 Smartphone.
June 01, 2008 - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
August 01, 2008 - Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.
August 01, 2008 - View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
April 01, 2008 - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti…
February 28, 2008 - With the increased reliance on wireless networks, businesses are becoming more concerned about wireless security on their networks.
July 01, 2008 - Watch this expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most the most recently asked questions by IT administrators.
February 22, 2008 - Mobility Express offers businesses the versatility to evolve and scale from a mobile foundation delivering business-grade wireless features to a sophisticated wireless network capable of supporting advanced mobility services and applications.
August 01, 2008 - From this video you will come to know how Intel® Centrino® 2 processor technology for mobile computing is not just a processor, but a revolutionary technology made up of a dual-core processor, chipset, and integrated wireless.
June 01, 2008 - Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.
April 01, 2008 - Akamai’s Electronic Software Delivery solution is the industry-leading delivery platform for electronic software downloads and it helps companies enjoy superior business returns on their ESD investments.
Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.
April 01, 2008 - In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
December 01, 2007 - Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization.
March 01, 2008 - Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success.
September 01, 2008 - Moving to a STP model gives Anchor General a critical advantage – issuing policies at the point of sale in hours rather than days.
March 01, 2008 - Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies.
September 01, 2008 - This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.
September 01, 2008 - In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
November 01, 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.
July 01, 2007 - The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.
July 01, 2008 - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
July 01, 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
May 01, 2008 - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.
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