Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Interaction Management | Business Process Management (BPM) | Operational BI | Virtualization | Enterprise Systems Management | Enterprise Resource Planning (ERP) | Multi-Dimensional Analysis and OLAP

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Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 01, 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 31, 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. (EBOOK) VIEW ABSTRACT | GO TO

Have You Earned Your Customers’ Trust? by inContact January 16, 2012 - (Free Research) Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America, Inc. June 01, 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Intimacy Imperative by IBM November 18, 2010 - (Free Research) Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 18, 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best in Class Marketers Drive Enhanced Customer Loyalty by SAP America, Inc. September 02, 2010 - (Free Research) This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Data Protection for Virtual Environments by Quantum Corporation September 26, 2008 - (Free Research) Please join this webcast as Randy Glissmann, Solutions Marketing Manager, Quantum, explains Quantum solutions for virtual server data protection. Greg Schulz, Founder and Sr. Analyst – The StorageIO Group and author of "Resilient Storage Networks" and "The Green and Virtual Data Center," will also be speaking. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think Global Act Local: How to Find the Right ERP to Optimize Your Multi-Site,Multi National Operation by Sage Software January 05, 2012 - (Free Research) This white paper details the challenges faced by multi-site and multinational organizations and describes what to look for in an enterprise resource planning (ERP) solution to address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing Your Next Virtual Platform: Mirroring To Your Application Upgrade - A Guide on How to Turn a Challenging Migration into a Successful Implementation by Dell, Inc. and Intel October 21, 2010 - (Free Research) An effective virtualization plan will tie any upgrade to an organiza­tion's overall transformation efforts. The best source for support in this endeavor is a technology provider that can act as a full partner. This paper serves as a guide of what to look for in that supplier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Greater ROI With These WFM Best Practices by Infor WFM Workbrain December 16, 2011 - (Free Research) In this white paper, learn how Infor10 WFM (Workbrain) is delivering a wide range of business benefits to companies worldwide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Return on Investment with Data Services by Oracle Corporation August 01, 2008 - (Free Research) As the number of applications generating data increases, so does an organization's need to give users access to that data through a unified system compatible with multiple interfaces. Oracle Data Service Integrator is a solution that allows organizations to build data services that unify business processes for improved customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prescription for Growth by Dell | EqualLogic December 2008 - (Free Research) Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc December 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. (WHITE PAPER) GO TO WHITE PAPER

E-Guide: Tips for thin provisioning storage in a health care setting by Dell Compellent October 2011 - (Free Research) As health care IT seeks to find ways to cut costs everywhere, it will be forced to aggressively adopt primary storage optimization technologies such as thin provisioning. Learn more inside this exclusive e-guide. (EGUIDE) VIEW ABSTRACT | GO TO

University of St. Thomas implements a tiered storage approach from Quantum, including Data De-duplication Technology to Cut Backup Time in Half by Quantum Corporation June 2008 - (Free Research) St. Thomas University needed to do something to shorten their backup windows and make everything more reliable and more robust, so they chose Quantum DXi™ appliance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems September 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com August 2010 - (Free Research) Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Compliant and Stay Compliant White Paper by Sailpoint Technologies February 2012 - (Free Research) Learn how to build a sustainable approach to compliance and improving efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Security Services: Achieving HIPAA Compliance by IBM July 2011 - (Free Research) This whitepaper discusses how IBM Security Services offer methodologies to help organizations achieve HIPAA compliance. (DATA SHEET) VIEW ABSTRACT | GO TO

Federal BP Whitepaper "Your Network is the New Battlefield" by IBM January 2012 - (Free Research) Taking a proactive approach to information and network security is vital to combating the ever-increasing multitude of cybersecurity threats. Access today’s whitepaper to learn more about a flexible automation framework for continuous monitoring and management to help maintain network security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSO Insights: A Sales Rep's Digital Admin by DocuSign, Inc. February 2012 - (Free Research) This study examines the benefits of e-signature systems for sales performance optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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