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Customer Relationship Management (CRM)
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Sales Management
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Customer Experience Management (CEM)
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Customer Service (General)
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Marketing Resource Management
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Sales Force Automation (SFA)
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Business Process Management (BPM)
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Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Customer Satisfaction with Email Archiving Systems by Sunbelt Software
August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
Closing the Order-to-Cash Performance Gap between Document Processes and SAP® Solutions by Esker Inc.
September 2008 - (Free Research) For businesses running SAP solutions, manual processing of customer order and billing documents often limits their ability to improve order-to-cash performance. Learn about technology that reduces sales order processing time and costs 40-90% and DSO typically by 2-5 days at minimum, with +99% order accuracy.
CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might
have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.
Accelerating Enterprise Application ROI by OnDemand Software
April 2008 - (Free Research) This white paper identifies the most important capabilities of an effective enterprise application training platform.
The CIO's Guide to Mobile Applications by BlackBerry
March 2008 - (Free Research) This paper provides a framework for understanding how to build a business case for an enterprise wireless solution that goes beyond email, learn about the potential benefits and costs that are associated with these wireless solution strategies.
White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion
August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.
Choosing the Best CRM for Your Organization by Oracle Corporation
August 2008 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
IBM Lotus Domino and BlackBerry Applications by BlackBerry
March 2008 - (Free Research) This paper provides an overview for effectively creating BlackBerry applications that interact with Domino databases. The BlackBerry Enterprise Server is part of an integrated mobility solution that connects Lotus Domino databases to mobile users.
CIO Perspective: BlackBerry Security by BlackBerry
March 2008 - (Free Research) In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep his patient and student records secure.
Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software
April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…
How White Papers Can Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars
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October 2006 - (Free Research) In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves.
How White Papers Can Turbo-Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars
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September 2006 - (Free Research) In this upcoming Webcast, "How White Papers Can Turbo-Boost Your Lead Gen Campaigns", white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating white papers that attract prospects in droves. This Webcast is presented by KnowledgeStorm.
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